Support

Coin packs are credited by our server the moment Apple confirms the payment, so a missing pack is usually one that has not finished arriving — reopen the app while online and give it a moment. A purchase interrupted before it reached us finishes on its own the next time you open the app.

Restore purchases in Settings will not bring coins back: it re-checks what your Apple ID still holds, which is Plus and Remove Ads, and a coin pack is spent rather than held. If a pack you paid for has not appeared, email us the date of the purchase and we will find it.

On your device: Settings → your name → Subscriptions → Sort Hurdle. Only Apple can cancel a subscription — we cannot do it for you.

Cancelling stops the next renewal; Plus keeps working until the period you have already paid for ends. Deleting the app does not cancel it.

Plus and Remove Ads come back with Restore purchases in Settings, on any phone signed into the same Apple ID.

With an account — Apple, Game Center or email — sign in on the new phone in Settings, then Account, and your levels, stars and coins come back. On an iPhone signed into the same Game Center, the game finds your account by itself the first time it opens.

Without an account, your progress belongs to an anonymous identifier on the old phone. Restoring the old phone’s backup onto the new one brings it across; otherwise the new phone starts fresh. Create an account in Settings to keep it safe. If you had coins you want back, email us and we will look into it.

Yes — in Settings, at the top. The game gives every player a generated name to start with; a name you type instead is checked against a list of words that are not allowed, and it is shown on the leaderboards, so don’t use your real name or anything that identifies you.

Dailyadds up the week’s dailies, Monday to Sunday: more stars first, then fewer moves. A new week starts every Monday, and the arrows take you back to past weeks. Journey ranks the furthest level you have reached, then the stars you earned on the way, and never resets. Players level on both share the place. Time never counts.

A level gives you five, and the daily three. When they are gone, the Undo button offers a short ad for five more — three on the daily — as often as you need, and if no ad is available, you get them anyway.

Open Daysfrom the home screen and pick the date. A past day opens with Plus, with coins, or with one ad, and it stays open. Your moves rank on that day’s own board, and its stars count toward that week’s. Looking at any day’s leaderboard is always free.

Every daily and every journey win is checked on the server by replaying your moves. A win can be rejected if it arrives incomplete, or if the moves do not clear the board. If you think that is wrong, email us the day or the journey level and roughly when you played, and we will look at what arrived.

Two ways. Remove Ads is a one-time purchase that removes them for good. Sort Hurdle Plus removes them as part of the subscription, along with every past daily and three free hints a board.

Either one removes the ads the game shows you: the banner and the full-screen ads between levels. Ads you choose to watch for a reward — coins, a hint, more undos, a past day, a doubled bonus — stay available, because they pay you for the time rather than costing you it. You are never required to watch one.

Declining ad tracking does not remove ads — it only makes them less targeted.

Email [email protected] with the leaderboard name the game shows for you. Section 11 of the privacy policy explains what erasing it removes, and the one thing that stays.